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Customer Relationship Management system is an essential part of the modern business process. No matter how much business processes have changed - end of the day you want to get more customers as they are the lifeline of your business. Without old school marketing - you don't stand a chance to survive in this competitive business world. Once you have some leads - it's a golden rule to tap in those leads to convert them to your customers. This whole process tap in and conversion is not so simple. But if you have a great tool which guides you through this process then it will be awesome! ZoHo has done exactly that with their CRM. You can talk to me about integrating this solution in your business.